Cancellations and refunds

Preview placeholder. This policy describes how cancellations and refunds work on Retalery. A lawyer has not reviewed it yet, and it will be replaced before Retalery opens fully. During the Open Preview, no payment is real, so no money is refunded either.

Cancelling an order

• Before the seller accepts it: you can cancel from your order page, and you are refunded in full.
• After the seller accepts it: ask the seller in Chat.
• If the seller cancels: you are refunded in full, and they tell you why.

When something is wrong

Choose Report a problem on your order page if your order: - hasn’t arrived - arrived damaged - isn’t as described - is the wrong item

The seller and Retalery are both told. A person follows it up with you both.

How refunds are paid

A refund goes back to the way you paid. Banks usually take 5 to 7 working days to show it.

Sellers’ own policies

A seller may offer more than this policy, such as returns within a set number of days. They cannot offer less.

Version preview-1 · preview placeholder